Checklist Based Support Triage
Improve Your Support
IScubed's call catchers can use checklists and templates you develop to walk customers through initial triage for issue identification and classification and even basic remedial actions. This will allow your customers to get assistance quickly and help to ensure that only critical issues are escalated.
After Hours Call Capture
Meet Contractual Obligations
IScubed will provide you with a local North American phone number for support calls that come in after your office has closed for the night or weekend.
IScubed will capture the calls and escalate them to your designated support team. This will ensure that you meet your support commitments and are notified of incidents even outside your standard operating hours.
The success of your sales efforts depends on your ability to see projects through to implementation and production.
How can you convince your customer that you will be able to provide the necessary support?
IScubed can act as a local extension of your support organization.